Support

Something is wrong, or something is unclear. Here is every way to reach a person, and the three things people most often need to do themselves.

Write to us

Telegram — @gcall_apps_bot. The fastest way, and the one that answers. Opened from inside the app (Account → Help → Support) it already knows which account you are writing from, so you will not be asked.

We answer in English, Ukrainian and Spanish, usually the same day and always within two working days.

Report a problem from inside the app

Account → Help → Report a problem. Two fields, and it reaches us together with the build version and the device model — without which the first question back would be «on what?». Use this one for anything that looks like a defect: it arrives as a ticket rather than as a message, and it does not get lost.

Manage or cancel a plan

A plan is billed by Apple, so it is cancelled in the App Store and not by us — and we cannot cancel one for you.

On your iPhone: Settings → your name → Subscriptions, or in the App Store tap your photo → Subscriptions. In the app the same screen opens from Account → Minutes & purchases → Your plan.

Cancel at least 24 hours before the renewal date, or the next month is charged. Cancelling keeps the minutes of the month you have already paid for until that month ends. Minutes bought as a pack never expire and are not affected at all.

Get a refund

Refunds are Apple's and go through reportaproblem.apple.com. We never see your payment details and cannot issue a refund ourselves. If something did not work, write to us anyway — a defect is ours to fix whether or not Apple refunds anything.

Minutes were charged and nothing was credited

Open the app and go to Account → Minutes & purchases → Restore purchases. A purchase that was paid for and not credited is kept open by the App Store on purpose, and that button settles it. If the minutes still do not appear, write to us with the date and the amount — the purchase is recorded on our side too, and we can credit it by hand.

Delete your account

In the app: Account → Delete account. It removes the account, the call history, the transcripts and the summaries, and it cannot be undone. Unused minutes are not refunded — they are not money any more by then, and Apple has the record of what was paid.

Turn off call forwarding first, or calls to your number will keep arriving at a service that no longer knows you. The app has a button for it, or dial `##002#` on the phone itself.

The documents

Terms of Use and the Privacy Policy. What the assistant does and does not do, what is stored and for how long, and who the controller is.